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V.F.S. VERTEXFIN SOLUTIONS LTD
TERMS OF USE
Last updated on December 01, 2024
V.F.S. VERTEXFIN SOLUTIONS LTD, a company duly organized and existing under the laws of Cyprus, company number: HE452567, having its registered address at Filippou 11, Agios Dometios, 2363, Nicosia, Cyprus (“VERTEX” “We”, “Our” or “Us”).
In these Terms of Use, the following words and expression shall have the following meaning ascribed thereto:
“Access Loss” means loss by the Customer of the possibility to access its accounts for any reasons.
“Account” means a personal account opened by you via this Website in connection with the use of the Services as set forth in any account opening-related documents provided to you.
“Account blocking” means temporary prohibition of execution of any operations with an account.
“Account closing” means constant prohibition of execution of any operations with an account.
“Actual Account Balance” means current account balance taking into account performed incoming and outgoing payment to/from such account.
“Anti-Money Laundering or AML” shall mean the set of procedures, laws, and regulations designed to prevent the practice of generating income through Illegal Actions. Though anti-money-laundering laws cover a relatively limited number of transactions and criminal behaviors, their implications are far-reaching. This includes, among others, domestic legal regulations, legally binding FCA, MAS, FATF, OPAC, etc. rules, guidelines, recommendations of international organizations, and established practices.
“Authentication” means the identification of the Customer's personality. Authentication is made based on the login and the password of the Customer (“Authentication Data”).
“Authorization” means a confirmation by the Customer of any of the Customer’s operation with the use of the authorization means (a one-time SMS password, etc.)
“Authorized representative” means the entity which purchased Services from us under that specific Services Agreement via its authorized representative, to be executed between you and us.
“Customer” means a legal person which has accepted these Terms of Use and uses the Services and/or the Website.
“Fee” means a remuneration charged by us to the Customers for the Services.
“Illegal Actions” means illegal, unlawful, fraudulent or other improper activities (including, but not limited to, (i) collusion between users, (ii) sale, transfer, and/or acquiring accounts from other users, (iii) breaking into the Website and/or the Services or attempting to do the same, (iv) attempt to conduct Money Laundering, Terror Financing, Proliferation Financing, or bribery using the Account and/or the Services.
“Incoming payment” means arrival of funds to the account of the Customer from another account.
“Identification” means the procedure of submission by the Customer of the data necessary for its identification.
“Loss of Control” means loss by the Customer of the control over operations with the Account for any reasons.
“Outgoing payment” shall mean departure of funds the account of the Customer to another account.
“Services Agreement” means the contract between us and your authorized representative for the provision of the Services.
“Registration” shall mean the identification variety where the Customer gives minimum necessary data for identification.
“Restricted Territories” shall mean jurisdictions blocked by VERTEX at its sole and absolute discretion, from time to time.
“Services” means the Vertex's proprietary software application, solutions and software-as-a-service platform and all associated technology which is made generally available to the Customers.
“Website” means https://vertex-cards.com/en and/or any website owned, operated, or hosted by VERTEX, and any software or content that is used to access such a website to use the Services.
The content of this Website (as defined below) is owned by VERTEX and is protected by copyright law as a collective work and a compilation. The Website is designed for informational purposes only. We have taken all reasonable care in producing and publishing the information contained on this Website. The information is in no way intended to provide financial, tax, accounting, investment, business, or legal advice. VERTEX and its officers, directors, subsidiaries, affiliates, contractors, agents, employees, licensors, and/or third-party content providers are in no way responsible or liable for any damages whether they be direct, indirect, consequential, incidental, punitive, exemplary or general damages, contribution or indemnity, of any kind whatsoever, however caused, including loss of profits, caused by or arising from, or reliance on the information contained herein, the links to other sites as contained in this website or any information on such sites, or any delays, inaccuracies, errors or omissions in the information contained on this Website.
No monetary (financial, banking, etc.) authorities of any country or jurisdiction have in any way verified or approved this information, and VERTEX makes no representations or warranties in this regard. VERTEX has taken all reasonable steps to create and publish the information contained on the Website and will strive to do so on a regular basis. However, such information is not intended to provide an exhaustive overview of all issues and events concerning VERTEX, and VERTEX cannot guarantee the accuracy, relevance, or completeness of the information at all times.
The materials on the Website may still contain technical or other inaccuracies, omissions, or typographical errors for which VERTEX is not responsible.
General
1. The following Terms of Use (“Terms of Use”) describes the legal terms and conditions contained herein upon which VERTEX (“VERTEX” “We”, “Our” or “Us”) offers access to its Website and/or Services to any entity or person which is registered for receiving and/or using certain of the Services (“you”, “your”) from us directly or has authority to access the Website and/or the Services by virtue of our relationship with you / your employer / Customer.
2. The term “use” shall mean any access, download, reproduction, installation, copying, demonstration and/or other use, as the case may be, of this Website and/or the Services. Please read these Terms of Use carefully before using the Website and/or the Services. These Terms of Use form a binding Agreement Vertex and you as a user. The term “user” refers to any person or entity browsing, accessing, downloading, installing, copying, demonstrating the Website and/or using the Services. A copy of these Terms of Use may be downloaded, saved, and printed for your reference.
3. Accordingly, these Terms of Use describe the terms and conditions that apply to your use of the Website and/or the Services. You may use the Website and/or Services solely in accordance with these Terms of Use. In addition to these Terms of Use, please review other VERTEX rules, policies, and terms and conditions relating to the Services posted on the Website (as defined below), which are incorporated herein by reference, together with such other policies of which you may be notified of by us from time to time. If you do not agree to be bound by the Terms of Use, do not use or access the Website and/or Services, and inform us in writing immediately. If you do not understand any of the terms of these Terms of Use, please contact us before using the Services.
4. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE, PLEASE DO NOT ACCESS OUR SITE AND DO NOT USE THE SERVICES. VERTEX BELIEVES THAT THE INFORMATION PRESENTED IS ACCURATE AND THAT IT WAS OBTAINED FROM SOURCES THAT VERTEX BELIEVES TO BE RELIABLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE INFORMATION. SUCH INFORMATION MAY CHANGE WITHOUT PRIOR NOTICE.
7. Vertex is not a payment service provider, nor an acquiring service, and does not provide any processing merchant accounts. Vertex is a software development and software-as-a-service company that allows businesses to utilize APIs to consume all payments from any method or provider that is connected with Vertex’s platform.
8. Our Services are subject to registration and opening of an account with VERTEX and may also be subject to executing additional documents by and between us and you, and by and between any relevant financial institution and/or authority and you. Anyone registered on the Website and/or anyone using the Services, or makes use the information published on the Website and/or Services, accepts upon himself/herself, in free will and consent, the Terms of Use’s authority, agrees to be bound by the Terms of Use, commits to act pursuant to the Terms of Use’s stipulations and to the rules set forth herein, as may be amended from time to time, without any reservation.
9. VERTEX reserves the right to amend these Terms of Use at any time, and to do so according to its absolute and exclusive discretion; such changes will be posted on the Website and will enter into effect upon such posting, or at a later date as notified by VERTEX. Every time you use the Website and/or Services please check these Terms of Use to ensure you understand the terms and conditions applicable at any time. Your continued use of the Website and/or the Services shall be deemed to acknowledge your acceptance of the modified Terms of Use (acceptance by conduct).
10. Should you wish not to be bound by such amendments, your only remedy in such a case is to stop using the Website and Services and close Your Account; should you choose to continue to use the Website and/or Services, You will be deemed to have agreed to such change, and it will be binding upon You.
11. In order to open the account, you must provide certain information which is to be determined by VERTEX from time to time and which shall include, inter alia, the account name, password in addition to general information about you. VERTEX shall be entitled to determine, minimum thresholds to be maintained on an account and other restrictions. Each account shall be assigned the internal serial number. It should be evident that only businesses (including sole proprietors), (i.e., charitable organizations, and other entities or persons) which comply with the requirements under these Terms of Use are eligible to open an account to use the Services. To register, you must provide us with information concerning your business, including your business or trade name, physical address, email, phone number, tax identification number, URL, the nature of your business or activities, and certain other information about you and your business that we may require from time to time. We may also collect “personal data” (as defined in applicable privacy law), subject to our Privacy Policy, about your beneficial owners, principals, etc. Until you have submitted, and we have reviewed, verified and approved all the necessary information, your account will be available to you on a preliminary basis only, and we hold the right to terminate it at any time and for any reason. You undertake to update information concerning you and your business as frequently as we may determine in our sole and absolute discretion.
12. These Terms of Use set forth the terms and conditions that will govern Vertex's provision of the Services to Customers: (i) opening an account for the Customer; (ii) receiving incoming payments; (iii) executing outgoing payments; (iv) providing other Services. As a general rule, the Services are available on the 24 hours / 7 days a week basis. Vertex shall notify the Customers about planned technological breaks and maintenance works in the Website/Services and an estimated time to resume the Website/Service by any method Vertex deems appropriate.
13. Subject to your continued compliance with the Terms of Use, your access to the Website and/or to the Services shall continue for so long as the Terms of Use remains in full force and effect a legally binding contract between you/your authorized representative and us.
14. VERTEX shall not be responsible for verifying and/or checking whether you possess such sufficient knowledge and/or experience to use the Website and/or Services, nor shall we be responsible for any damage and/or loss incurred by you due to and/or related to the Website and/or the Services. You shall bear sole responsibility for any decision made and/or to be made by you relying on the content of the Website. Without limiting the foregoing, our Services are not available where they are illegal to use, and we reserve the right to refuse and/or cancel the Services to anyone at our sole and absolute discretion. DECISIONS TO USE THE SERVICES MAY INVOLVE A HIGH DEGREE OF RISK AND ARE BEST MADE BASED ON THE ADVICE OF QUALIFIED FINANCIAL PROFESSIONALS. BEFORE UNDERTAKING ANY ACTION ON THE WEBSITE AND/OR USING THE SERVICES WE STRONGLY ADVISE YOU CONSULT A QUALIFIED FINANCIAL PROFESSIONAL. PLEASE CONSIDER CAREFULLY WHETHER SUCH INVESTING IS SUITABLE FOR YOU IN LIGHT OF YOUR FINANCIAL CONDITION AND ABILITY TO BEAR FINANCIAL RISKS. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR POSSIBLE NEGATIVE CONSEQUENCES THAT YOU OR SOMEONE ELSE WILL INCUR AS A RESULT OF USE OF THE WEBSITE AND/OR THE SERVICES.
15. After the Customer has passed the registration procedure, the Company will provide the Customer with the opportunity to open an account or accounts. The Customers are obliged to submit additional/updated data and pass the identification procedures on a regular basis (renewal of the customer’s data). Access to the account and execution of any payments are subject to the Customer’s authentication. The authentication data (the login and the password) are created by the Customer unassistedly. The password can be changed an indefinite number of times. After the registration the Customer has to create of the authorization means offered by the Website. The Customer may, from time to time, change the authorizations means at the Customer’s sole and absolute discretion. To active the chosen authorization means the Customer is required to confirm its choice with the then existing authorization means.
16. In case of Access Loss due to password loss or compromise by the Customer, the Company provide the Customer with the opportunity to restore access to the Account in one of the following ways: (a) by inputting the recovery code transmitted to the Customer in the form of an SMS message to the mobile phone number (in case the Customer has registered its umber in advance) or forwarded to the email address indicated by the Customer at registration; (b) by application to the support desk (available only for the Customers that passed the re-identification procedure after registration).
17. In case of Loss of Control we provide the Customer with the opportunity to recover the Access on the Account in one of the following ways: (i) If active Authorization Means are available - by confirmation of the request for release of new Authorization Means using the effective Authorization Means (at a time for each type of Authorization Means there can be only one active Authorization Means of the given type, i.e., one Authorization Means shall replace the old Authorization Means of the same kind, to the extent available); (ii) By application to the support desk (only for Customers that passed the re-identification procedure after Registration); (iii) as may be otherwise be agreed between us and the Customer.
18. In case Authorization Means are restricted by validity the Customer shall obtain new Authorization Means before expiry of the validity. We may reject recovering Access to the Account, e.g. if the Customer cannot confirm its identity, if the information provided by the Customer for the recovery purposes differs from the information provided by the Customer for the registration purposes.
19. We shall have the unfettered right to block or close any Account at any time with or without cause by giving the Customer a notice by any method Vertex deems appropriate. Such notice shall have immediate effect.
20. The Customer shall have the right to close its Account by giving the Company a 30 days’ termination notice. Upon expiry of such 30-day period the agreement between us and you shall be deemed terminated. The Customer may serve the termination notice (i) through the Website; (ii) through application to the support desk by phone provided that the identification data have been verified; (iii) as may be otherwise be agreed between us and the Customer.
21. After the termination notice has been given by the Customer no outgoing payments can be made.
22. You must fully comply with existing laws and regulations while making or receiving payment with the use of the Website.
23. You may use the Account only for yourself. You cannot transfer your Authentication Data and/or Authentication Means to third parties. Before using the Website you shall make sure that (i) the connection with the Website has been set using the https protocol; (ii) in the URL string of the used browser, exactly the URL of the Website; (iii) the SSL-connection certificate has been verified and relates to the Website.
24. You shall not (i) use computers of other persons or other devices to access the Account; (ii) use the account for Illegal Actions; (iii) commit any actions which result or may result in disrupt or interfere of the hardware and operating system normal functioning: (iv) use any means of automated access to the Website unless otherwise agreed by the Parties in writing.
25. In case of outgoing payment our obligations shall be limited to rendering the Services enabling such outgoing payments. We are not party to a transaction which a particular outgoing payment concerns. Therefore we are not obliged and we will not: (a) regulate and supervise compliance of the transaction with the requirements of the laws and regulations or otherwise assess legal implications of the transactions; (b) consider any claims concerning non-performance /improper performance of the transaction; (c) bear any responsibility under any disputable issues arising our out of, or in connection with, the transaction.
26. We shall charge the fees for rendering the outgoing payments Services. The outgoing payments will be executed within the Account Balance immediately available prior to any particular outgoing payment. If the outgoing payment amount exceeds the Account Balance or if the Customer fails to confirm the outgoing payment by the authorization means the outgoing payment will be rejected and will not be processed.
27. Outgoing payments once confirmed by the Customer are final, irreversible and irrevocable and Customer understands and acknowledges that an outgoing payment confirmation is final, irreversible and irrevocable.
28. The Company may, at its sole and absolute discretion, reject any incoming or outgoing payments in case of suspicion on fraudulent or other illegal nature of the operation.
29. We shall have the right record and store information concerning both incoming and outgoing payment of the Customer within at least three years immediately following the completion of the payment.
30. The transactions of the Customer having impact on the Actual Account Balance confirms the Customer’s consent with the amount of the Actual Account Balance shown at the moment immediately preceding to each Customer’s transaction.
31. We shall have the right to write off amounts from the Actual Account Balance indisputably, i.e. without the Customer's instruction: (i) for the amount of the fees payable by the Customer; (ii) for the amount of forfeit (fine, penalty fee) stipulated herein (including rates for or conditions of rendering additional services) and/or other documented expenses incurred by us while rendering the Services to the Customer; (ii) for the amount which shall be debited from the Account by virtue of laws, regulation or court orders / decisions; (iv) for the amount wrongly credited to the Account; (v) for the indemnification amount (clause 38 (viii)) (vi) in other cases as set forth herein or as may be agreed by the Parties in writing.
32. We shall have the right to limit the recipient of the outgoing payments because of legal, compliance and other considerations.
33. The Services are intended only for users which are not prohibited by the laws of any applicable jurisdiction from using the Services. You represent, warrant, and agree to ensure that your use of the Services will comply with all applicable laws, statutes, and regulations. You and your Authorized representative shall be solely responsible for determining whether your use of the Services is legal in the place of your domicile/location and/or use the Services and to ensure that you comply with any and all laws applicable to you before registering or participating in any activity through the Website. If you reside or are present in any jurisdiction that prohibits using the Services (including without limitation any of the Restricted Territories) you shall not participate in the prohibited activity. You must consult with legal counsel in the applicable jurisdiction about the legality of your use of the Services before using the Website and/or the Services.
34. The availability of the Services shall not be deemed or interpreted as an invitation by us to use the Services, if you reside in a place in which such use is currently forbidden by law (including without limitation any Restricted Territories), or where we, in our sole and absolute discretion, elect not to offer and not to provide the Services. We do not intend to enable you to contravene applicable law. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or the lawfulness of any person’s participation in any activity through the Website and/or Services.
35. You shall be fully and solely responsible for keeping secret your Account information and you shall take best efforts to implement reasonable and appropriate measures designed to secure access to: (i) any device associated with your Account and utilized in connection with your use of the Services; (ii) private keys (if any) to your Account; (iii) authorizations means associated with your Account and (iv) any other username, passwords or other login or identifying credentials. In the event that you are no longer in possession of your private keys (if any) or any device associated with your Account or is not able to provide your login or identifying credentials, you may lose all of the funds in your Account and/or access to your Account. We are under no obligation to recover any funds held in your account and/or access to the Account and you acknowledge, understand and agree that all the funds held in your Account are non-refundable and you will not receive money or other compensation for any funds. The full responsibility for the unauthorized access and/or use of your account lies solely with you, and you will bear, alone, all responsibility derived from unauthorized access and/or use of your Account. VERTEX shall not be liable for any direct, indirect, consequential, incidental loss associated with you losing your access to (i) any device associated with your Account and utilized in connection with your use of the Services; (ii) private keys (if any) to your Account; and (iii) any other username, passwords or other login or identifying credentials.
36. The Company shall charge the Fee to the Customers for rendering services hereunder. We reserve the right to unilaterally change (increase, decrease), set new or cancel the existing fees in full or in part subject to 30 calendar days’ notice to the Customers by any method Vertex deems appropriate. If you disagree with the changes to the existing and/or introduction of the news fees you shall stop using the Website and/or the Services. Your continued use of the Website and/or the Services shall be deemed to acknowledge your acceptance of such changes / new fees.
37. The Website’s functionality and, therefore, the Website’s ability to offer the Services may be adversely affected by computer viruses, malware, smart contracts being hacked and other “hacking” programs and devices (“Hacking Events”). Hacking Events may also cause significant damage, delays or interruptions to the Website and/or the Services. Additionally, Hacking Events may adversely affect the Website and/or the Services, software, or hardware causing significant damage, delays or other service interruptions to the Website and/or the Services. “Hacking Event” involves efforts to gain unauthorized access to information or systems or to cause intentional malfunctions, loss or corruption of data, software, hardware, or other computer equipment. We shall have no liability to you with respect to any losses resulting from any malicious software, hacking, or computer or other digital viruses, other Hacking Events.
38. By opening an Account, you hereby represent, warrant, acknowledge and undertake, towards VERTEX, that: (i) your Account is for your personal use only and not on behalf of any third party; (ii) you have read and understood the Terms of Use and other VERTEX’s policies, rules and procedures applicable to the provision of the Services; (iii) You will cooperate with VERTEX and provide it with all requested documentation in a full, complete and truthful manner; (iv) You have verified and determined that your use of the Services does not violate any laws or regulations of any jurisdiction that applies to you; (v) You will use the Website and/or Services in good faith towards VERTEX and other users; (vi) VERTEX may, at its sole and absolute discretion, open, maintain and/or close your account; (vii) You will immediately inform VERTEX of any suspected unauthorized use of your account or any Illegal Action; (viii) You shall indemnify VERTEX and hold VERTEX harmless from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms of Use by you, and any other liabilities arising out of: (a) your access to or use of the Website and/or Services, or (b) Your violation of any of these Terms of Use, or (c) Your breach of any applicable laws or regulations, or (d) any unauthorized use of the Website and/or Services by any third party using your account.
39. You further represent, warrant, acknowledge and undertake, towards VERTEX, that (i) You will not use your account and will not allow any third party to use your account for any Illegal Actions; (ii) in case you will perform any Illegal Action VERTEX shall be entitled to disclose any and all of your account details and information to the relevant authorities and to suspend and/or cancel your account; (iii) You shall be solely responsible for all losses, liabilities, and damages incurred as a result of any Illegal Action performed by you and/or with the use of your account; and (iv) You have not had an account in the past which was terminated or suspended by VERTEX.
40. You may not damage, disable, overburden or impair the Website and/or Services. You may not: (i) upload any content to the Website and/or Services that is libelous, defamatory, offensive, threatening, abusive, hateful, objectionable, harassing, sexually explicit, obscene, illegal, or that infringes or violates any intellectual property rights of any person or otherwise violates the law; (ii) use any automated means to access or use the Website and/or Services or copy or scrape data from the Website and/or Services; (iii) bypass any measure VERTEX may use to prevent or restrict access to the Website or any of the Services; (iv) fraudulently manipulate the Website and/or Services in any way. For avoidance of doubt, you shall be responsible and bound by any unauthorized use of the Website and/or Services, made in breach of these Terms of Use.
41. VERTEX shall make reasonable efforts to prevent malfunctioning on the Website and/or Services activity. However, in any event of a technical failure (or any other error) on the Website and/or Services systems for any reason whatsoever, VERTEX will be entitled to cancel your participation in any of the Services, concerning which the malfunctioning that resulted or caused the error or malfunction in question has occurred. VERTEX shall not be held liable for any and all failures and errors, including but not limited to, technical failures, malfunctions, viruses, bugs, errors, tampering or unauthorized intervention, fraud, or any causes which are beyond the control of VERTEX etc., which you encounter in connection with the Website or the Services.
42. VERTEX reserves the right, at its sole and absolute discretion, to cancel, terminate, modify, or suspend the Services if, for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering, or unauthorized intervention, fraud, technical failures or any other causes beyond the control of VERTEX; VERTEX is entitled to take any action it, at its sole and absolute discretion, decides to take in order to counter any such circumstances. VERTEX, therefore, reserves the right to cancel, terminate, modify, or suspend the Services if for any reason.
43. By default, our communications between us and the Customer will be via email. We shall send notices permitted or required by these Terms of Use to email address provided by the Customer at the registration. We shall have right to provide information to the Customers by one of the following methods: (i) by sending an email message provided by the Customer at the registration; (ii) by sending an SMS to the phone number provided by the Customer at the registration; (iii) by posting a message on the Website. You shall send notices permitted or required by these Terms of Use to us at info@vertex-cards.com.
44. VERTEX reserves the right to limit, refuse, or cancel any act by you or through your account (regardless of whether such cancellation was due to actions on your part or of any third party), where VERTEX believes that any act of fraud (and fraudulent behavior) or any other act of bad faith has been taken against VERTEX or any third party.
45. VERTEX shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services and/or introduce new Services. VERTEX shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against VERTEX in such regard.
46. VERTEX reserves the right, but is under no duty and/or obligation, to monitor any content uploaded to the Website by You and/or any third party. VERTEX, at its sole and absolute discretion, may remove any such content.
47. When VERTEX believes that a breach of the Terms of Use has occurred, VERTEX may take any such action or measures as VERTEX, at its sole and absolute discretion, deems appropriate under the circumstances.
48. Failure to comply with these Terms of Use constitutes a material breach of the Services Agreement under which you are permitted to use the Website and/or Services. We may take any of the following actions at our discretion:
50. Subject to any losses which cannot be excluded by applicable law, we are not liable to you for any losses you suffer from your use of the Website and/or the Services. Our responsibilities and liability to your authorized representative shall be as set out in the Services Agreement only.
51. VERTEX shall not be responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect resulting loss which arises from these occurrences. VERTEX is not responsible for any problems or technical malfunction related to any external service providers, including but not limited to any telephone network or lines, computer on-line, systems, servers or providers, computer equipment, software failure of email on account of technical problems or traffic congestion on the internet or at any website. VERTEX shall not be responsible or liable to you in the event of systems or communications errors, bugs or viruses relating to the Website and/or the Services and/or Your Account or which resulted in damage to your hardware and/or software and/or data.
52. Under no circumstance shall VERTEX be liable for any direct, indirect, incidental, special, punitive or consequential damages or damages for loss of profits, revenue, data or use incurred by YOU or any authorised or unauthorized third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Website, the Services or otherwise, regardless of whether VERTEX has been informed of the possibility of such damages.
53. You are aware that the Website or Services could contain links provided by third parties which could link directly or indirectly to, inter alia, third-party websites and/or advertisements and/or Services, none of which are affiliated with VERTEX in any way. You acknowledge that VERTEX shall not assume any responsibility with respect to any third party and/or third-party post and/or links and/or advertisements of any sort on the Website and/or the Services. Should any of your actions or decisions be with regard to a third party, including but not limited to, your decision to access any third party link, you understand that your decisions are at your own risk and that VERTEX will not bear any liability with regard to any of your actions.
54. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered on the Website and/or the Services for any purpose. All information, software, products and Services are provided on an “AS IS” basis without warranty of any kind. We hereby disclaim all warranties with respect to information, software and Services contained or offered on the Website and/or Services, whether express or implied.
55. We shall have no liability, regardless of circumstances, with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing on the Website and/or the Services. Therefore, you and anyone using the Website and/or Services are invited to verify the sanctity of the information published on the Website and/or Services.
56. VERTEX shall not be responsible or hold any liability for any actions or omissions of internet service providers or any other third party which provides you with access to the Website and/or the Services. You undertake not to hold VERTEX liable for any of your actions or the actions of anyone associated with you.
57. Use of the Website and/or the Services is done at your own risk, and under no circumstance shall VERTEX be responsible for any damage or loss you shall incur as a result or consequence of modifications, enhancement, termination, suspension or discontinuation of the Website or any of the Services. VERTEX will not be responsible for any damage or loss incurred by you as a result of your use or reliance on the content of any website or application to which links appear on the Website and/or Services.
58. It is hereby agreed that any claim and/or cause of action pertaining to the Services and/or the Website must be filed by you or any other third party within one (1) year after such claim and/or cause of action arose or be forever barred.
59. THE WEBSITE, THE SERVICES, THE WEBSITE AND/OR SERVICES CONTENT USED IN CONNECTION THEREWITH ARE PROVIDED ON “AS IS” BASIS, AND VERTEX MAKES NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY, NON INFRINGEMENT OF THIRD PARTIES RIGHTS OR OF APPLICABLE LAWS AND REGULATION, OR THAT THE WEBSITE, SERVICES, THE WEBSITE AND/OR SERVICES CONTENT USED IN CONNECTION THEREWITH WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED, OR WILL BE FREE OF VIRUSES OR BUGS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION THROUGH THE WEBSITE AND/OR SERVICES.
60. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how, or any other intellectual property rights) concerning the Website and/or the Services, and all of its content, including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software (collectively the “IP Rights”), are and shall remain the sole and exclusive property of VERTEX. You may not use any of the IP Rights without the express prior written approval of VERTEX, except pursuant to these Terms of Use, and you shall not, by using the Website and/or Services or otherwise, acquire any rights in any of the IP Rights. Without derogating from the above, you are strictly prohibited from: (i) copying, redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the IP Services to create derivate works of the source code; (ii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iii) making the Services or the Website available to any third party.
61. You may not use any data and/or content and/or any part whatsoever of the Website and/or Services in order to build a product or service or anything in that matter which might compete with and/or competes with the Website and/or the Services, nor will you use the Website and/or the Services to provide services to any third parties, except with the express permission in writing by VERTEX. In this respect, you recognize and acknowledge that this shall constitute a breach of agreement and shall entitle VERTEX to terminate this agreement effective immediately without any prior warning.
62. You may contact us in connection with anything related to the Website and/or the Services at any time via our customer support or via email at info@vertex-cards.com.
63. These Terms of Use and the relationship between YOU and VERTEX shall be governed by, and construed and interpreted in accordance with, the laws of Cyprus, without regard to its conflict of laws provisions, and you irrevocably submit to the exclusive jurisdiction of the competent courts of Cyprus with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of, or in connection with, these Terms of Use, the Website and/or the Services.
64. VERTEX may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Website and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of your rights or obligations under this Agreement.
65. We may provide you with notices with respect to or in connection with this Agreement in an Email and/or through the Website and/or the Services. Unless explicitly stated otherwise within this Agreement, nothing in this Agreement shall: (i) be construed as the creation of any agency, arrangement, trust of fiduciary relationships or any relationship akin the aforementioned between you and VERTEX; (ii) create or confer any rights or benefits to any third party; and/or (iii) grant you any security interest in any asset of VERTEX.
66. These Terms of Use as well as any other terms and conditions referred to herein or incorporated by reference hereto, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede any and all prior or contemporaneous agreements, whether oral or written, between VERTEX and you in relation to the use of the Website and/or Services. You confirm that, by agreeing to accept these Terms of Use, you have not relied on any representations and warranties made by us save for representations and warranties expressly set forth herein.
67. No failure or delay on our part, regardless of circumstance, in exercising any right, power or remedy thereunder shall be ascertained as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
68. If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms of Use and the remainder of these Terms of Use shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms of Use shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.
69. These Terms of Use are in English. If these Terms of Use are translated into any language other than English, the English language text shall prevail in any event. Each notice, instrument, certificate or other communication to be given under these Terms of Use and/or in connection with these Terms of Use shall be in English and if such notice, instrument, certificate or other communication or these Terms of Use is translated into any other language, the English language text shall prevail.
In these Terms of Use, the following words and expression shall have the following meaning ascribed thereto:
“Access Loss” means loss by the Customer of the possibility to access its accounts for any reasons.
“Account” means a personal account opened by you via this Website in connection with the use of the Services as set forth in any account opening-related documents provided to you.
“Account blocking” means temporary prohibition of execution of any operations with an account.
“Account closing” means constant prohibition of execution of any operations with an account.
“Actual Account Balance” means current account balance taking into account performed incoming and outgoing payment to/from such account.
“Anti-Money Laundering or AML” shall mean the set of procedures, laws, and regulations designed to prevent the practice of generating income through Illegal Actions. Though anti-money-laundering laws cover a relatively limited number of transactions and criminal behaviors, their implications are far-reaching. This includes, among others, domestic legal regulations, legally binding FCA, MAS, FATF, OPAC, etc. rules, guidelines, recommendations of international organizations, and established practices.
“Authentication” means the identification of the Customer's personality. Authentication is made based on the login and the password of the Customer (“Authentication Data”).
“Authorization” means a confirmation by the Customer of any of the Customer’s operation with the use of the authorization means (a one-time SMS password, etc.)
“Authorized representative” means the entity which purchased Services from us under that specific Services Agreement via its authorized representative, to be executed between you and us.
“Customer” means a legal person which has accepted these Terms of Use and uses the Services and/or the Website.
“Fee” means a remuneration charged by us to the Customers for the Services.
“Illegal Actions” means illegal, unlawful, fraudulent or other improper activities (including, but not limited to, (i) collusion between users, (ii) sale, transfer, and/or acquiring accounts from other users, (iii) breaking into the Website and/or the Services or attempting to do the same, (iv) attempt to conduct Money Laundering, Terror Financing, Proliferation Financing, or bribery using the Account and/or the Services.
“Incoming payment” means arrival of funds to the account of the Customer from another account.
“Identification” means the procedure of submission by the Customer of the data necessary for its identification.
“Loss of Control” means loss by the Customer of the control over operations with the Account for any reasons.
“Outgoing payment” shall mean departure of funds the account of the Customer to another account.
“Services Agreement” means the contract between us and your authorized representative for the provision of the Services.
“Registration” shall mean the identification variety where the Customer gives minimum necessary data for identification.
“Restricted Territories” shall mean jurisdictions blocked by VERTEX at its sole and absolute discretion, from time to time.
“Services” means the Vertex's proprietary software application, solutions and software-as-a-service platform and all associated technology which is made generally available to the Customers.
“Website” means https://vertex-cards.com/en and/or any website owned, operated, or hosted by VERTEX, and any software or content that is used to access such a website to use the Services.
The content of this Website (as defined below) is owned by VERTEX and is protected by copyright law as a collective work and a compilation. The Website is designed for informational purposes only. We have taken all reasonable care in producing and publishing the information contained on this Website. The information is in no way intended to provide financial, tax, accounting, investment, business, or legal advice. VERTEX and its officers, directors, subsidiaries, affiliates, contractors, agents, employees, licensors, and/or third-party content providers are in no way responsible or liable for any damages whether they be direct, indirect, consequential, incidental, punitive, exemplary or general damages, contribution or indemnity, of any kind whatsoever, however caused, including loss of profits, caused by or arising from, or reliance on the information contained herein, the links to other sites as contained in this website or any information on such sites, or any delays, inaccuracies, errors or omissions in the information contained on this Website.
No monetary (financial, banking, etc.) authorities of any country or jurisdiction have in any way verified or approved this information, and VERTEX makes no representations or warranties in this regard. VERTEX has taken all reasonable steps to create and publish the information contained on the Website and will strive to do so on a regular basis. However, such information is not intended to provide an exhaustive overview of all issues and events concerning VERTEX, and VERTEX cannot guarantee the accuracy, relevance, or completeness of the information at all times.
The materials on the Website may still contain technical or other inaccuracies, omissions, or typographical errors for which VERTEX is not responsible.
General
1. The following Terms of Use (“Terms of Use”) describes the legal terms and conditions contained herein upon which VERTEX (“VERTEX” “We”, “Our” or “Us”) offers access to its Website and/or Services to any entity or person which is registered for receiving and/or using certain of the Services (“you”, “your”) from us directly or has authority to access the Website and/or the Services by virtue of our relationship with you / your employer / Customer.
2. The term “use” shall mean any access, download, reproduction, installation, copying, demonstration and/or other use, as the case may be, of this Website and/or the Services. Please read these Terms of Use carefully before using the Website and/or the Services. These Terms of Use form a binding Agreement Vertex and you as a user. The term “user” refers to any person or entity browsing, accessing, downloading, installing, copying, demonstrating the Website and/or using the Services. A copy of these Terms of Use may be downloaded, saved, and printed for your reference.
3. Accordingly, these Terms of Use describe the terms and conditions that apply to your use of the Website and/or the Services. You may use the Website and/or Services solely in accordance with these Terms of Use. In addition to these Terms of Use, please review other VERTEX rules, policies, and terms and conditions relating to the Services posted on the Website (as defined below), which are incorporated herein by reference, together with such other policies of which you may be notified of by us from time to time. If you do not agree to be bound by the Terms of Use, do not use or access the Website and/or Services, and inform us in writing immediately. If you do not understand any of the terms of these Terms of Use, please contact us before using the Services.
4. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE, PLEASE DO NOT ACCESS OUR SITE AND DO NOT USE THE SERVICES. VERTEX BELIEVES THAT THE INFORMATION PRESENTED IS ACCURATE AND THAT IT WAS OBTAINED FROM SOURCES THAT VERTEX BELIEVES TO BE RELIABLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE INFORMATION. SUCH INFORMATION MAY CHANGE WITHOUT PRIOR NOTICE.
- 5. You hereby confirm and warrant that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Terms and to abide by and comply with this Terms. By using the Website and /or the Services you confirm that:
- you are at least 18 (eighteen) years old;
- you are of legal age to accept this Agreement according to your residence country legislation;
- you comply with the laws and regulations of your country of residence;
- you have the full capacity and authority to enter into this Agreement;
- you agree and understand that you are always responsible for your behavior, actions, and omissions;
- you agree to indemnify and hold harmless VERTEX and any of its affiliated persons against all suits, claims, costs, losses, damages, or demands (including w/r/t property loss, tax claims, infringements of intellectual or personal rights) in case of your non-compliance with this Terms if Use;
- you agree with our KYC measures;
- you agree with our AML & Compliance Policy.
7. Vertex is not a payment service provider, nor an acquiring service, and does not provide any processing merchant accounts. Vertex is a software development and software-as-a-service company that allows businesses to utilize APIs to consume all payments from any method or provider that is connected with Vertex’s platform.
8. Our Services are subject to registration and opening of an account with VERTEX and may also be subject to executing additional documents by and between us and you, and by and between any relevant financial institution and/or authority and you. Anyone registered on the Website and/or anyone using the Services, or makes use the information published on the Website and/or Services, accepts upon himself/herself, in free will and consent, the Terms of Use’s authority, agrees to be bound by the Terms of Use, commits to act pursuant to the Terms of Use’s stipulations and to the rules set forth herein, as may be amended from time to time, without any reservation.
9. VERTEX reserves the right to amend these Terms of Use at any time, and to do so according to its absolute and exclusive discretion; such changes will be posted on the Website and will enter into effect upon such posting, or at a later date as notified by VERTEX. Every time you use the Website and/or Services please check these Terms of Use to ensure you understand the terms and conditions applicable at any time. Your continued use of the Website and/or the Services shall be deemed to acknowledge your acceptance of the modified Terms of Use (acceptance by conduct).
10. Should you wish not to be bound by such amendments, your only remedy in such a case is to stop using the Website and Services and close Your Account; should you choose to continue to use the Website and/or Services, You will be deemed to have agreed to such change, and it will be binding upon You.
11. In order to open the account, you must provide certain information which is to be determined by VERTEX from time to time and which shall include, inter alia, the account name, password in addition to general information about you. VERTEX shall be entitled to determine, minimum thresholds to be maintained on an account and other restrictions. Each account shall be assigned the internal serial number. It should be evident that only businesses (including sole proprietors), (i.e., charitable organizations, and other entities or persons) which comply with the requirements under these Terms of Use are eligible to open an account to use the Services. To register, you must provide us with information concerning your business, including your business or trade name, physical address, email, phone number, tax identification number, URL, the nature of your business or activities, and certain other information about you and your business that we may require from time to time. We may also collect “personal data” (as defined in applicable privacy law), subject to our Privacy Policy, about your beneficial owners, principals, etc. Until you have submitted, and we have reviewed, verified and approved all the necessary information, your account will be available to you on a preliminary basis only, and we hold the right to terminate it at any time and for any reason. You undertake to update information concerning you and your business as frequently as we may determine in our sole and absolute discretion.
12. These Terms of Use set forth the terms and conditions that will govern Vertex's provision of the Services to Customers: (i) opening an account for the Customer; (ii) receiving incoming payments; (iii) executing outgoing payments; (iv) providing other Services. As a general rule, the Services are available on the 24 hours / 7 days a week basis. Vertex shall notify the Customers about planned technological breaks and maintenance works in the Website/Services and an estimated time to resume the Website/Service by any method Vertex deems appropriate.
13. Subject to your continued compliance with the Terms of Use, your access to the Website and/or to the Services shall continue for so long as the Terms of Use remains in full force and effect a legally binding contract between you/your authorized representative and us.
14. VERTEX shall not be responsible for verifying and/or checking whether you possess such sufficient knowledge and/or experience to use the Website and/or Services, nor shall we be responsible for any damage and/or loss incurred by you due to and/or related to the Website and/or the Services. You shall bear sole responsibility for any decision made and/or to be made by you relying on the content of the Website. Without limiting the foregoing, our Services are not available where they are illegal to use, and we reserve the right to refuse and/or cancel the Services to anyone at our sole and absolute discretion. DECISIONS TO USE THE SERVICES MAY INVOLVE A HIGH DEGREE OF RISK AND ARE BEST MADE BASED ON THE ADVICE OF QUALIFIED FINANCIAL PROFESSIONALS. BEFORE UNDERTAKING ANY ACTION ON THE WEBSITE AND/OR USING THE SERVICES WE STRONGLY ADVISE YOU CONSULT A QUALIFIED FINANCIAL PROFESSIONAL. PLEASE CONSIDER CAREFULLY WHETHER SUCH INVESTING IS SUITABLE FOR YOU IN LIGHT OF YOUR FINANCIAL CONDITION AND ABILITY TO BEAR FINANCIAL RISKS. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR POSSIBLE NEGATIVE CONSEQUENCES THAT YOU OR SOMEONE ELSE WILL INCUR AS A RESULT OF USE OF THE WEBSITE AND/OR THE SERVICES.
15. After the Customer has passed the registration procedure, the Company will provide the Customer with the opportunity to open an account or accounts. The Customers are obliged to submit additional/updated data and pass the identification procedures on a regular basis (renewal of the customer’s data). Access to the account and execution of any payments are subject to the Customer’s authentication. The authentication data (the login and the password) are created by the Customer unassistedly. The password can be changed an indefinite number of times. After the registration the Customer has to create of the authorization means offered by the Website. The Customer may, from time to time, change the authorizations means at the Customer’s sole and absolute discretion. To active the chosen authorization means the Customer is required to confirm its choice with the then existing authorization means.
16. In case of Access Loss due to password loss or compromise by the Customer, the Company provide the Customer with the opportunity to restore access to the Account in one of the following ways: (a) by inputting the recovery code transmitted to the Customer in the form of an SMS message to the mobile phone number (in case the Customer has registered its umber in advance) or forwarded to the email address indicated by the Customer at registration; (b) by application to the support desk (available only for the Customers that passed the re-identification procedure after registration).
17. In case of Loss of Control we provide the Customer with the opportunity to recover the Access on the Account in one of the following ways: (i) If active Authorization Means are available - by confirmation of the request for release of new Authorization Means using the effective Authorization Means (at a time for each type of Authorization Means there can be only one active Authorization Means of the given type, i.e., one Authorization Means shall replace the old Authorization Means of the same kind, to the extent available); (ii) By application to the support desk (only for Customers that passed the re-identification procedure after Registration); (iii) as may be otherwise be agreed between us and the Customer.
18. In case Authorization Means are restricted by validity the Customer shall obtain new Authorization Means before expiry of the validity. We may reject recovering Access to the Account, e.g. if the Customer cannot confirm its identity, if the information provided by the Customer for the recovery purposes differs from the information provided by the Customer for the registration purposes.
19. We shall have the unfettered right to block or close any Account at any time with or without cause by giving the Customer a notice by any method Vertex deems appropriate. Such notice shall have immediate effect.
20. The Customer shall have the right to close its Account by giving the Company a 30 days’ termination notice. Upon expiry of such 30-day period the agreement between us and you shall be deemed terminated. The Customer may serve the termination notice (i) through the Website; (ii) through application to the support desk by phone provided that the identification data have been verified; (iii) as may be otherwise be agreed between us and the Customer.
21. After the termination notice has been given by the Customer no outgoing payments can be made.
22. You must fully comply with existing laws and regulations while making or receiving payment with the use of the Website.
23. You may use the Account only for yourself. You cannot transfer your Authentication Data and/or Authentication Means to third parties. Before using the Website you shall make sure that (i) the connection with the Website has been set using the https protocol; (ii) in the URL string of the used browser, exactly the URL of the Website; (iii) the SSL-connection certificate has been verified and relates to the Website.
24. You shall not (i) use computers of other persons or other devices to access the Account; (ii) use the account for Illegal Actions; (iii) commit any actions which result or may result in disrupt or interfere of the hardware and operating system normal functioning: (iv) use any means of automated access to the Website unless otherwise agreed by the Parties in writing.
25. In case of outgoing payment our obligations shall be limited to rendering the Services enabling such outgoing payments. We are not party to a transaction which a particular outgoing payment concerns. Therefore we are not obliged and we will not: (a) regulate and supervise compliance of the transaction with the requirements of the laws and regulations or otherwise assess legal implications of the transactions; (b) consider any claims concerning non-performance /improper performance of the transaction; (c) bear any responsibility under any disputable issues arising our out of, or in connection with, the transaction.
26. We shall charge the fees for rendering the outgoing payments Services. The outgoing payments will be executed within the Account Balance immediately available prior to any particular outgoing payment. If the outgoing payment amount exceeds the Account Balance or if the Customer fails to confirm the outgoing payment by the authorization means the outgoing payment will be rejected and will not be processed.
27. Outgoing payments once confirmed by the Customer are final, irreversible and irrevocable and Customer understands and acknowledges that an outgoing payment confirmation is final, irreversible and irrevocable.
28. The Company may, at its sole and absolute discretion, reject any incoming or outgoing payments in case of suspicion on fraudulent or other illegal nature of the operation.
29. We shall have the right record and store information concerning both incoming and outgoing payment of the Customer within at least three years immediately following the completion of the payment.
30. The transactions of the Customer having impact on the Actual Account Balance confirms the Customer’s consent with the amount of the Actual Account Balance shown at the moment immediately preceding to each Customer’s transaction.
31. We shall have the right to write off amounts from the Actual Account Balance indisputably, i.e. without the Customer's instruction: (i) for the amount of the fees payable by the Customer; (ii) for the amount of forfeit (fine, penalty fee) stipulated herein (including rates for or conditions of rendering additional services) and/or other documented expenses incurred by us while rendering the Services to the Customer; (ii) for the amount which shall be debited from the Account by virtue of laws, regulation or court orders / decisions; (iv) for the amount wrongly credited to the Account; (v) for the indemnification amount (clause 38 (viii)) (vi) in other cases as set forth herein or as may be agreed by the Parties in writing.
32. We shall have the right to limit the recipient of the outgoing payments because of legal, compliance and other considerations.
33. The Services are intended only for users which are not prohibited by the laws of any applicable jurisdiction from using the Services. You represent, warrant, and agree to ensure that your use of the Services will comply with all applicable laws, statutes, and regulations. You and your Authorized representative shall be solely responsible for determining whether your use of the Services is legal in the place of your domicile/location and/or use the Services and to ensure that you comply with any and all laws applicable to you before registering or participating in any activity through the Website. If you reside or are present in any jurisdiction that prohibits using the Services (including without limitation any of the Restricted Territories) you shall not participate in the prohibited activity. You must consult with legal counsel in the applicable jurisdiction about the legality of your use of the Services before using the Website and/or the Services.
34. The availability of the Services shall not be deemed or interpreted as an invitation by us to use the Services, if you reside in a place in which such use is currently forbidden by law (including without limitation any Restricted Territories), or where we, in our sole and absolute discretion, elect not to offer and not to provide the Services. We do not intend to enable you to contravene applicable law. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or the lawfulness of any person’s participation in any activity through the Website and/or Services.
35. You shall be fully and solely responsible for keeping secret your Account information and you shall take best efforts to implement reasonable and appropriate measures designed to secure access to: (i) any device associated with your Account and utilized in connection with your use of the Services; (ii) private keys (if any) to your Account; (iii) authorizations means associated with your Account and (iv) any other username, passwords or other login or identifying credentials. In the event that you are no longer in possession of your private keys (if any) or any device associated with your Account or is not able to provide your login or identifying credentials, you may lose all of the funds in your Account and/or access to your Account. We are under no obligation to recover any funds held in your account and/or access to the Account and you acknowledge, understand and agree that all the funds held in your Account are non-refundable and you will not receive money or other compensation for any funds. The full responsibility for the unauthorized access and/or use of your account lies solely with you, and you will bear, alone, all responsibility derived from unauthorized access and/or use of your Account. VERTEX shall not be liable for any direct, indirect, consequential, incidental loss associated with you losing your access to (i) any device associated with your Account and utilized in connection with your use of the Services; (ii) private keys (if any) to your Account; and (iii) any other username, passwords or other login or identifying credentials.
36. The Company shall charge the Fee to the Customers for rendering services hereunder. We reserve the right to unilaterally change (increase, decrease), set new or cancel the existing fees in full or in part subject to 30 calendar days’ notice to the Customers by any method Vertex deems appropriate. If you disagree with the changes to the existing and/or introduction of the news fees you shall stop using the Website and/or the Services. Your continued use of the Website and/or the Services shall be deemed to acknowledge your acceptance of such changes / new fees.
37. The Website’s functionality and, therefore, the Website’s ability to offer the Services may be adversely affected by computer viruses, malware, smart contracts being hacked and other “hacking” programs and devices (“Hacking Events”). Hacking Events may also cause significant damage, delays or interruptions to the Website and/or the Services. Additionally, Hacking Events may adversely affect the Website and/or the Services, software, or hardware causing significant damage, delays or other service interruptions to the Website and/or the Services. “Hacking Event” involves efforts to gain unauthorized access to information or systems or to cause intentional malfunctions, loss or corruption of data, software, hardware, or other computer equipment. We shall have no liability to you with respect to any losses resulting from any malicious software, hacking, or computer or other digital viruses, other Hacking Events.
38. By opening an Account, you hereby represent, warrant, acknowledge and undertake, towards VERTEX, that: (i) your Account is for your personal use only and not on behalf of any third party; (ii) you have read and understood the Terms of Use and other VERTEX’s policies, rules and procedures applicable to the provision of the Services; (iii) You will cooperate with VERTEX and provide it with all requested documentation in a full, complete and truthful manner; (iv) You have verified and determined that your use of the Services does not violate any laws or regulations of any jurisdiction that applies to you; (v) You will use the Website and/or Services in good faith towards VERTEX and other users; (vi) VERTEX may, at its sole and absolute discretion, open, maintain and/or close your account; (vii) You will immediately inform VERTEX of any suspected unauthorized use of your account or any Illegal Action; (viii) You shall indemnify VERTEX and hold VERTEX harmless from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms of Use by you, and any other liabilities arising out of: (a) your access to or use of the Website and/or Services, or (b) Your violation of any of these Terms of Use, or (c) Your breach of any applicable laws or regulations, or (d) any unauthorized use of the Website and/or Services by any third party using your account.
39. You further represent, warrant, acknowledge and undertake, towards VERTEX, that (i) You will not use your account and will not allow any third party to use your account for any Illegal Actions; (ii) in case you will perform any Illegal Action VERTEX shall be entitled to disclose any and all of your account details and information to the relevant authorities and to suspend and/or cancel your account; (iii) You shall be solely responsible for all losses, liabilities, and damages incurred as a result of any Illegal Action performed by you and/or with the use of your account; and (iv) You have not had an account in the past which was terminated or suspended by VERTEX.
40. You may not damage, disable, overburden or impair the Website and/or Services. You may not: (i) upload any content to the Website and/or Services that is libelous, defamatory, offensive, threatening, abusive, hateful, objectionable, harassing, sexually explicit, obscene, illegal, or that infringes or violates any intellectual property rights of any person or otherwise violates the law; (ii) use any automated means to access or use the Website and/or Services or copy or scrape data from the Website and/or Services; (iii) bypass any measure VERTEX may use to prevent or restrict access to the Website or any of the Services; (iv) fraudulently manipulate the Website and/or Services in any way. For avoidance of doubt, you shall be responsible and bound by any unauthorized use of the Website and/or Services, made in breach of these Terms of Use.
41. VERTEX shall make reasonable efforts to prevent malfunctioning on the Website and/or Services activity. However, in any event of a technical failure (or any other error) on the Website and/or Services systems for any reason whatsoever, VERTEX will be entitled to cancel your participation in any of the Services, concerning which the malfunctioning that resulted or caused the error or malfunction in question has occurred. VERTEX shall not be held liable for any and all failures and errors, including but not limited to, technical failures, malfunctions, viruses, bugs, errors, tampering or unauthorized intervention, fraud, or any causes which are beyond the control of VERTEX etc., which you encounter in connection with the Website or the Services.
42. VERTEX reserves the right, at its sole and absolute discretion, to cancel, terminate, modify, or suspend the Services if, for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering, or unauthorized intervention, fraud, technical failures or any other causes beyond the control of VERTEX; VERTEX is entitled to take any action it, at its sole and absolute discretion, decides to take in order to counter any such circumstances. VERTEX, therefore, reserves the right to cancel, terminate, modify, or suspend the Services if for any reason.
43. By default, our communications between us and the Customer will be via email. We shall send notices permitted or required by these Terms of Use to email address provided by the Customer at the registration. We shall have right to provide information to the Customers by one of the following methods: (i) by sending an email message provided by the Customer at the registration; (ii) by sending an SMS to the phone number provided by the Customer at the registration; (iii) by posting a message on the Website. You shall send notices permitted or required by these Terms of Use to us at info@vertex-cards.com.
44. VERTEX reserves the right to limit, refuse, or cancel any act by you or through your account (regardless of whether such cancellation was due to actions on your part or of any third party), where VERTEX believes that any act of fraud (and fraudulent behavior) or any other act of bad faith has been taken against VERTEX or any third party.
45. VERTEX shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services and/or introduce new Services. VERTEX shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against VERTEX in such regard.
46. VERTEX reserves the right, but is under no duty and/or obligation, to monitor any content uploaded to the Website by You and/or any third party. VERTEX, at its sole and absolute discretion, may remove any such content.
47. When VERTEX believes that a breach of the Terms of Use has occurred, VERTEX may take any such action or measures as VERTEX, at its sole and absolute discretion, deems appropriate under the circumstances.
48. Failure to comply with these Terms of Use constitutes a material breach of the Services Agreement under which you are permitted to use the Website and/or Services. We may take any of the following actions at our discretion:
- Immediate, temporary, or permanent withdrawal of your right to use the Website.
- Issue a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
50. Subject to any losses which cannot be excluded by applicable law, we are not liable to you for any losses you suffer from your use of the Website and/or the Services. Our responsibilities and liability to your authorized representative shall be as set out in the Services Agreement only.
51. VERTEX shall not be responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect resulting loss which arises from these occurrences. VERTEX is not responsible for any problems or technical malfunction related to any external service providers, including but not limited to any telephone network or lines, computer on-line, systems, servers or providers, computer equipment, software failure of email on account of technical problems or traffic congestion on the internet or at any website. VERTEX shall not be responsible or liable to you in the event of systems or communications errors, bugs or viruses relating to the Website and/or the Services and/or Your Account or which resulted in damage to your hardware and/or software and/or data.
52. Under no circumstance shall VERTEX be liable for any direct, indirect, incidental, special, punitive or consequential damages or damages for loss of profits, revenue, data or use incurred by YOU or any authorised or unauthorized third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Website, the Services or otherwise, regardless of whether VERTEX has been informed of the possibility of such damages.
53. You are aware that the Website or Services could contain links provided by third parties which could link directly or indirectly to, inter alia, third-party websites and/or advertisements and/or Services, none of which are affiliated with VERTEX in any way. You acknowledge that VERTEX shall not assume any responsibility with respect to any third party and/or third-party post and/or links and/or advertisements of any sort on the Website and/or the Services. Should any of your actions or decisions be with regard to a third party, including but not limited to, your decision to access any third party link, you understand that your decisions are at your own risk and that VERTEX will not bear any liability with regard to any of your actions.
54. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered on the Website and/or the Services for any purpose. All information, software, products and Services are provided on an “AS IS” basis without warranty of any kind. We hereby disclaim all warranties with respect to information, software and Services contained or offered on the Website and/or Services, whether express or implied.
55. We shall have no liability, regardless of circumstances, with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing on the Website and/or the Services. Therefore, you and anyone using the Website and/or Services are invited to verify the sanctity of the information published on the Website and/or Services.
56. VERTEX shall not be responsible or hold any liability for any actions or omissions of internet service providers or any other third party which provides you with access to the Website and/or the Services. You undertake not to hold VERTEX liable for any of your actions or the actions of anyone associated with you.
57. Use of the Website and/or the Services is done at your own risk, and under no circumstance shall VERTEX be responsible for any damage or loss you shall incur as a result or consequence of modifications, enhancement, termination, suspension or discontinuation of the Website or any of the Services. VERTEX will not be responsible for any damage or loss incurred by you as a result of your use or reliance on the content of any website or application to which links appear on the Website and/or Services.
58. It is hereby agreed that any claim and/or cause of action pertaining to the Services and/or the Website must be filed by you or any other third party within one (1) year after such claim and/or cause of action arose or be forever barred.
59. THE WEBSITE, THE SERVICES, THE WEBSITE AND/OR SERVICES CONTENT USED IN CONNECTION THEREWITH ARE PROVIDED ON “AS IS” BASIS, AND VERTEX MAKES NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY, NON INFRINGEMENT OF THIRD PARTIES RIGHTS OR OF APPLICABLE LAWS AND REGULATION, OR THAT THE WEBSITE, SERVICES, THE WEBSITE AND/OR SERVICES CONTENT USED IN CONNECTION THEREWITH WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED, OR WILL BE FREE OF VIRUSES OR BUGS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION THROUGH THE WEBSITE AND/OR SERVICES.
60. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how, or any other intellectual property rights) concerning the Website and/or the Services, and all of its content, including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software (collectively the “IP Rights”), are and shall remain the sole and exclusive property of VERTEX. You may not use any of the IP Rights without the express prior written approval of VERTEX, except pursuant to these Terms of Use, and you shall not, by using the Website and/or Services or otherwise, acquire any rights in any of the IP Rights. Without derogating from the above, you are strictly prohibited from: (i) copying, redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the IP Services to create derivate works of the source code; (ii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iii) making the Services or the Website available to any third party.
61. You may not use any data and/or content and/or any part whatsoever of the Website and/or Services in order to build a product or service or anything in that matter which might compete with and/or competes with the Website and/or the Services, nor will you use the Website and/or the Services to provide services to any third parties, except with the express permission in writing by VERTEX. In this respect, you recognize and acknowledge that this shall constitute a breach of agreement and shall entitle VERTEX to terminate this agreement effective immediately without any prior warning.
62. You may contact us in connection with anything related to the Website and/or the Services at any time via our customer support or via email at info@vertex-cards.com.
63. These Terms of Use and the relationship between YOU and VERTEX shall be governed by, and construed and interpreted in accordance with, the laws of Cyprus, without regard to its conflict of laws provisions, and you irrevocably submit to the exclusive jurisdiction of the competent courts of Cyprus with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of, or in connection with, these Terms of Use, the Website and/or the Services.
64. VERTEX may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Website and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of your rights or obligations under this Agreement.
65. We may provide you with notices with respect to or in connection with this Agreement in an Email and/or through the Website and/or the Services. Unless explicitly stated otherwise within this Agreement, nothing in this Agreement shall: (i) be construed as the creation of any agency, arrangement, trust of fiduciary relationships or any relationship akin the aforementioned between you and VERTEX; (ii) create or confer any rights or benefits to any third party; and/or (iii) grant you any security interest in any asset of VERTEX.
66. These Terms of Use as well as any other terms and conditions referred to herein or incorporated by reference hereto, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede any and all prior or contemporaneous agreements, whether oral or written, between VERTEX and you in relation to the use of the Website and/or Services. You confirm that, by agreeing to accept these Terms of Use, you have not relied on any representations and warranties made by us save for representations and warranties expressly set forth herein.
67. No failure or delay on our part, regardless of circumstance, in exercising any right, power or remedy thereunder shall be ascertained as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
68. If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms of Use and the remainder of these Terms of Use shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms of Use shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.
69. These Terms of Use are in English. If these Terms of Use are translated into any language other than English, the English language text shall prevail in any event. Each notice, instrument, certificate or other communication to be given under these Terms of Use and/or in connection with these Terms of Use shall be in English and if such notice, instrument, certificate or other communication or these Terms of Use is translated into any other language, the English language text shall prevail.
V.F.S. VERTEXFIN SOLUTIONS LTD
PRIVACY POLICY
Last updated on December 01, 2024
1. INTRODUCTION
V.F.S. VERTEXFIN SOLUTIONS LTD, a company duly organised and existing under the laws of Cyprus, company number: HE452567, having its registered address at Filippou 11, Agios Dometios, 2363, Nicosia, Cyprus (hereinafter referred to as "VERTEX" or “Company”).
VERTEX respects your privacy and is committed to protect your personal data.
This Privacy Policy informs you about how we care about your personal information and tell you about your privacy rights and how the law protects you, when you:
VERTEX is the data controller responsible for the collection and processing of your personal data in accordance with the EU General Data Protection Regulation (“GDPR”).
2. PURPOSE AND PRINCIPLES OF THIS PRIVACY POLICY
This Privacy Policy aims to give you information on how VERTEX collects and processes your personal data through your use of the Website and/or Services and/or voluntary provision of data, including any data:
This Privacy Policy is in addition to the other policies and is not intended to cancel them. VERTEX is responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
In any its activities regarding processing Personal Data (Personal Information) of its Users, VERTEX will comply with the following principles:
3. CHANGES TO THE PRIVACY POLICY AND OUR DUTY TO INFORM YOU ABOUT THEM
We may update this Privacy Policy from time to time. We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. The updated version will be indicated by the date of the last update above. If we make material changes to this Privacy Policy, we may notify you by posting a Policy on the website, or by sending a Policy directly to you (for example, by email). We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
4. WHAT DATA WE COLLECT ABOUT YOU
In accordance with the Article 4(1) of the GDPR, personal data any information which are related to an identified or identifiable natural person (“data subject”). It does not include data whose identity has been deleted (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows.
The information you provide to us: This is your personal information that you provide to us by filling out forms and all KYC information. We may receive information from you by correspondence with you by mail, phone, e-mail, mobile application(s), and our website available at https://vertex-cards.com/en. This includes personal data that you enter on our website, provide to us through Services or through Voluntary Provision of Data, or provide to us in any other way. You provide such information when you:
We may also collect technical data about your equipment, browser features, browsing actions and patterns. For example, like many websites, at the Website and Services we use "cookies" and other similar tools and identifiers for analytics and marketing (like web beacons and pixels), and we obtain certain types of information when you access our Website and/or our Services (access log records such as date, IP address, user agent). However, aggregated data is not considered personal data, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
We may also receive information about you from other sources (such as public databases, marketing partners and other third parties) and add it to our account information (this concerns technical data from the following parties: analytics providers such as Google; advertising networks; and search information providers).
In accordance with the GDPR, we will inform you about the source of information and the type of information we have collected about you within a reasonable period after obtaining the personal data, but at the latest within a month.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), unless it is explicitly necessary for the Services we provide, and you have given your explicit consent. Nor do we collect any information about your criminal convictions and offences.
If we need to process special categories of personal data, we will provide you with a clear justification and obtain your explicit consent before processing such data in accordance with Article 9 of the GDPR.
5. LEGAL BASIS FOR USING YOUR PERSONAL DATA
We will use your personal data only in cases where it is permitted by law. In accordance with Article 6 of the GDPR, we will use your personal data if one of the following legal grounds applies:
(a) Establish or intend to establish business relations with;
(b) Undertake or intend to make any transaction.
We undertake to take reasonable measures to verify the identity of the beneficial owners (UBO) of legal entity, including the main investors and/or controllers of the legal entity, or, if the legal entity is a fund, a party that acts as a fund manager.
Our Website uses technologies of our Third-Party Service Providers to help us recognize your device and understand how you use our Website so that we can improve our products and/or services to reflect your interests and serve you advertisements about our products and/or services that are likely to be of more interest to you.
We also utilise services, which may include the collection of hashed identifiers derived from email addresses for cross-device tracking and targeted advertising purposes. By using our services, you acknowledge and consent to this data processing. We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers.
6. PURPOSE OF COLLECTING AND PROCESSING YOUR PERSONAL DATA
We collect and process your personal data for the following purposes:
If we need to use your personal data for a purpose not related to the purposes stipulated here, we will notify you and we will explain the legal basis which allows us to do so.
7. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in this Privacy Policy.
Business Transfers. Third Parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
Affiliates. We may share your information with our affiliates (including parties that we control, controlled by or under common control with us). We require all third parties to respect the security of your personal data and to treat it in accordance with the law and this Privacy Policy. We do not allow our third-party service providers to use your personal data for their own purposes, share it with third parties and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in providing our Services. These third parties are contractually obligated to use your data solely for the purposes specified by us and to protect your personal data in accordance with this Privacy Policy and applicable data protection laws. We require all third-party service providers to implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data and to notify us immediately in case of any data breaches or security incidents. You have the right to obtain information regarding the third-party service providers with whom we share your personal data, as well as the specific data that these third parties process. For these purposes, please send your requests to our DPO to the following e-mail address: info@vertex-cards.com, and our DPO will provide you with all the necessary information in accordance with this Privacy Policy.
8. INTERNATIONAL TRANSFERS
Please note that your information may be transferred, stored and processed by us and by those third parties with whom we may share your information in various countries, including outside the EU/EEA.
We will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable laws and require all our contractors to follow the same rules when processing your personal data. Moreover, we also take into account the best industry standards for securing your data processing.
If we transfer your personal data outside the EU/EEA, Switzerland, or the UK, we ensure that appropriate safeguards are in place to protect your personal data. These safeguards will include:
We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, please remember that the transmission of data over the Internet (including e-mail) is never completely secure. Therefore, while we use appropriate measures to try to protect your personal data, we cannot guarantee the security of the data transmitted to us or by us. You must access the Website and Services and/or otherwise transmit your data in a secure environment.
10. DATA RETENTION
We will only retain your personal data for as long as is necessary to achieve the purposes for which we collected it, unless a longer retention period is required or permitted by law (for example, any legal, accounting or reporting requirements).
When we do not have an ongoing legitimate business need to process your personal information, we will either delete it or anonymize it, or, if this is not possible (for example, if your data is stored in backup systems), we will securely store it until it is deleted.
If in some circumstances we anonymize your personal data (so that they can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice.
11. YOUR LEGAL RIGHTS
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
As a data subject under GDPR, you have the following rights:
If we are relying on your consent to process your personal data you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain services.
We will inform you about it when you withdraw your consent. Please note that under certain circumstances it may be lawful for us to continue processing your information even if you have withdrawn your consent if one of the other legal grounds applies. No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection. The contact details to the Office are as follows:
Office address:
Kypranoros 15, Nicosia 1061, Cyprus
Postal address
P.O. Box 23378, 1682 Nicosia, Cyprus
Tel +357 22818456
Fax +357 22304565
Email: commissionerdataprotection.gov.cy
Website: https://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/home_el/home_el?opendocument
12. THIRD-PARTY LINKS
The Website, Services and means of Voluntary provision of data may include links to third-party websites and services, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and services and are not responsible for their privacy statements. When you leave the Website and/or Services and/or use means of Voluntary provision of data ran/built on or hosted by third-party services, we encourage you to read the privacy Policy of every third-party website and service you visit.
13. COOKIES
We may use cookies and similar tracking technologies (like web beacons and pixels) to access and store information.
Cookies are files placed on your computer by certain websites that you visit or emails that you open. Using the Website, you consent to our use of cookies to collect and use your personal data in order to collect data about the use of the website, as well as to provide you with a personalised and more convenient online interaction.
We use cookies to enhance your experience, personalise content, analyse site traffic, and provide social media features. Cookies help us understand how you interact with our website, allowing us to improve its functionality. Cookies make it easier for you to navigate our website and help to remember the preferences of your language and country.
We can place cookies and other similar technology on your device, including mobile device, in accordance with your preferences set on our cookie preference. Depending on your settings in our cookie consent on your mobile device, the following information may be collected through cookies or similar technology: your unique device identifier, mobile device IP address, information about your device’s operating system, mobile carrier and your location information (to the extent permissible under applicable law).
The personal data we collect may include information about how you use our website, your choice of Internet browser, the type of device from which you access our website, and where you are in the world in accordance with applicable laws. If any information we collect through cookies qualifies as personal data, our Privacy Policy applies to the collection and use of such personal data.
This Privacy Policy provides clarity on how and why cookies are used, the types of cookies implemented, and user options for managing cookies. VERTEX closely follows the developments in the Privacy-related laws and regulations. When we make any changes, we will update this Privacy Policy accordingly. You can always find the latest version on our website.
13.1. WHAT ARE COOKIES
Cookies are small text files that are stored on your device when you visit websites. They help websites remember your actions and preferences over time. Cookies store information about the user’s visit, which may include content viewed, language preference, time and duration of each visit and advertisement accessed.
Cookies are unique to your browser, device or account. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. The time until expiration of the cookie is referred to as the retention period. VERTEX sets specific retention periods for each cookie type depending on its functions.
13.2. HOW WE USE COOKIES
We use cookies and similar tracking technologies (such as web beacons and pixels) to access and store information when you use our website, enhance your experience, personalise content, analyse website traffic, and provide social media features. Cookies help us understand how you interact with our website, enabling us to improve its functionality and provide a personalised and convenient online interaction.
You can manage your cookie settings using our cookie banner when you first visit our website or sign up for our Services. In addition, your web browsers allow you to manage cookies using their settings. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
We collect and use cookies on our website for the following purposes:
Please note: You can change your cookie preferences or withdraw your consent at any time by adjusting your browser settings or using the opt-out options provided on our Website. To opt-out of non-necessary cookies, you can adjust your browser settings or use the opt-out options provided in our cookie banner. To unsubscribe from promotional communications, you can click the “unsubscribe” link in any email we send you or contact us directly.
13.3. WHAT COOKIES DO WE COLLECT AND HOW DO THEY WORK FOR US
The Cookie banner, placed on our Website, works only on the basis of “Gtag” (Google tag).
Google tag is connected to our Website, checks your consent and only afterwards begins to collect your cookies.
Google Analytics, Google Ads and other integrations start working only in case of transfer of your consent based on necessary parameters.
More details about technical implementation procedure you can find at the following link: https://developers.google.com/tag-platform/security/concepts/consent-mode
The mapping of cookies are as follows:
1. necessary:
13.4. WHO MANAGES THE COOKIES PLACED ON YOUR COMPUTER OR DEVICE
Cookies placed on your computer or device may be first-party or third-party Cookies.
First-party Cookies are sent to your computer or device from a computer or domain that is managed by VERTEX.
Third-party Cookies are sent to your computer or device from a computer or domain that may or may not be managed by VERTEX. In these cases, a third party will process the data obtained by the Cookies.
Please note: We do not share cookies with any third party, and we do not collect any personalised information, unless otherwise provided in this Privacy Policy. Any communications with third-party services (including advertising networks) are communicated through Google data.
13.5. HOW PERSONAL DATA COLLECTION TAKES PLACE
The personal data we collect through Cookies may include information about how you use our website, your choice of internet browser, the type of device from which you access our website, and your geographic location.
All location data will be anonymous. The location of individual users will not be tracked in an identifiable way.
13.6. RETENTION PERIOD
We use cookies with varying retention periods on our website. The specific retention periods for each type of cookie are as follows:
We implemented enhanced measures to safeguard its users’ data. This Privacy Policy ensures that user’s privacy and security remain our top priorities.
We understand the importance of safeguarding the user’s data and ensuring its privacy. In the course of its operations, we want to reassure you that all user data collected by our services is anonymized, ensuring that no personally identifiable information is disclosed to the extent permitted by applicable laws. We committed to maintaining the privacy and confidentiality of our user’s information.
13.8. ONLINE BEHAVIOURAL ADVERTISING
Online behavioural advertising is also known as interest-based advertising. It is a way of serving advertisements that are more relevant to your interests on websites visited by you.
Shared interests are grouped together based on your previous web browsing activity. This allows us to display advertising that is relevant and useful to you.
Advertising can also be delivered to you based on the website content you’ve just been viewing. This is called retargeting.
When you visit our website and navigate to other websites, we may leverage the cookies we have in place and our partnerships with online advertisers and social media networks in order to serve you with targeted advertising and/or to limit the number of times you see a particular advertisement.
We collect the following information about you for such purposes: IP address or other unique identifiers, mobile carrier, time zone setting, operating system and platform.
You may opt out of the use of cookies if you do not want to be retargeted or your advertising to be tailored.
Please note: Opting out, however, does not mean that you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer serve you advertising that is tailored to your web preferences and usage patterns. You may instead see more advertising that is not as relevant to your preferences.
13.9. OUR PARTNERSHIP WITH ADVERTISING NETWORKS
We only share your data with advertising networks in the strictest confidence for the unique purpose of serving more relevant advertising.
We have established standards to ensure that you'll only be served appropriate advertising.
You may opt out of such advertising from the advertising networks at any time by visiting their websites or referring to the section titled "Managing cookie preferences".
13.10. MANAGING COOKIE PREFERENCES
You may refuse to accept cookies by changing the settings of your Internet browser. You can also choose to accept only necessary cookies or accept all cookies on our website. If you do not want cookies to be placed on your device, you can control this through your browser’s settings.
Please note that if you disable or refuse cookies, some parts of the website or services may become inaccessible or not function properly.
Please note that if you delete your cookies, we won’t be able to know that you have opted out of behavioural advertising on our website; recognize that you have agreed to our Terms of Use and Privacy Policy; or remember your language and country preferences. This means that banners from our third-party websites will appear. You will need to accept the use of cookies and provide other cookie-related information again.
13.11. BROWSER SETTINGS
You may block, restrict, disable, or delete Cookies through your browser’s setting. However, if you use your browser settings to block all Cookies, you may not be able to access all or parts of our Website. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
13.12. THIRD PARTY TOOLS
You may also use third party cookie management tools to manage Cookies. Please note VERTEX does not provide or support third party cookie management tools, unless otherwise provided in this Privacy Policy.
13.13. CLICKSTREAM DATA
A clickstream records which parts of a website you click on when you use it. We may collect clickstream data when you use our website and track referrals from other websites to improve your online experience with us. This data will not be stored as part of your customer record, and will only be used for statistical analyses.
13.14. CONTACT US
If you have any questions about our use of cookies, please contact us at info@vertex-cards.com.
14. DATA USAGE AND SHARING CLARITY
We collect and process personal data for specific purposes, such as providing our services, conducting AML/KYC checks, performing contracts and complying with legal obligations. This may include information such as your identity, contact details, and browsing behaviour. We may share this information with third-party service providers and affiliates strictly for the purposes outlined in this Privacy Policy.
15. CONTACT US
If you have any other questions, comments or requests about this Privacy Policy or the handling of your personal data by us, email us at: info@vertex-cards.com.
V.F.S. VERTEXFIN SOLUTIONS LTD, a company duly organised and existing under the laws of Cyprus, company number: HE452567, having its registered address at Filippou 11, Agios Dometios, 2363, Nicosia, Cyprus (hereinafter referred to as "VERTEX" or “Company”).
VERTEX respects your privacy and is committed to protect your personal data.
This Privacy Policy informs you about how we care about your personal information and tell you about your privacy rights and how the law protects you, when you:
- Visit our website available at: https://vertex-cards.com/en or its subdomains (collectively “Website”);
- Complete surveys and subscribe for the newsletters, communicate with our team ("Voluntary provision of data"); and/or
- Use our Services.
VERTEX is the data controller responsible for the collection and processing of your personal data in accordance with the EU General Data Protection Regulation (“GDPR”).
2. PURPOSE AND PRINCIPLES OF THIS PRIVACY POLICY
This Privacy Policy aims to give you information on how VERTEX collects and processes your personal data through your use of the Website and/or Services and/or voluntary provision of data, including any data:
- You may provide; and/or
- We may collect through your use of the Website and/or the Services; and/or
- When you sign up to our newsletters, complete our surveys and/or communicate with our support service.
This Privacy Policy is in addition to the other policies and is not intended to cancel them. VERTEX is responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
In any its activities regarding processing Personal Data (Personal Information) of its Users, VERTEX will comply with the following principles:
- Lawfulness: Any Processing of Personal Data carried out by VERTEX as a Controller has a legal basis under the GDPR, as well as compliant with the requirements of the GDPR and other applicable AML/CFT laws (see, in particular, Articles 6, 7, 8, and 9 of the GDPR), and not involve any otherwise unlawful processing or use of personal data.
- Fairness: Any Processing of Personal Data carried out by VERTEX as a Data Controller is fair towards the Users whose personal data are concerned, and avoid being unduly detrimental, unexpected, misleading, or deceptive.
- Transparency: VERTEX as a Data Controller ensures that processing of personal data is clear and transparent to Users and regulators.
- Purpose limitation: Personal data is collected by the VERTEX as a Data Controller for specified, explicit and legitimate purposes, which are determined at the time of the collection of the personal data, and not further processed in a manner that is incompatible with those purposes.
- Data minimisation: VERTEX as a Data Controller only collects and processes personal data that are adequate, relevant, and limited to what is necessary for the purposes for which they are processed.
- Accuracy: VERTEX as a Data Controller ensures Personal Data (Personal Information) are accurate and, where necessary, kept up-to-date.
- Storage limitation: VERTEX as a Data Controller holds personal data, in a form which permits the identification of Users, for no longer than is necessary for the purposes for which the personal data are processed.
- Integrity and confidentiality: Personal Data (Personal Information) is processed by VERTEX as a Data Controller only in a manner that ensures the appropriate level of security and confidentiality for the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
- Accountability: VERTEX as a Data Controller takes responsibility for, and will be able to demonstrate compliance with the other principles of data processing, specified herein.
3. CHANGES TO THE PRIVACY POLICY AND OUR DUTY TO INFORM YOU ABOUT THEM
We may update this Privacy Policy from time to time. We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. The updated version will be indicated by the date of the last update above. If we make material changes to this Privacy Policy, we may notify you by posting a Policy on the website, or by sending a Policy directly to you (for example, by email). We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
4. WHAT DATA WE COLLECT ABOUT YOU
In accordance with the Article 4(1) of the GDPR, personal data any information which are related to an identified or identifiable natural person (“data subject”). It does not include data whose identity has been deleted (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows.
The information you provide to us: This is your personal information that you provide to us by filling out forms and all KYC information. We may receive information from you by correspondence with you by mail, phone, e-mail, mobile application(s), and our website available at https://vertex-cards.com/en. This includes personal data that you enter on our website, provide to us through Services or through Voluntary Provision of Data, or provide to us in any other way. You provide such information when you:
- Use our Website and Services;
- Fill out KYC forms and requests;
- Subscribe to our newsletters;
- Fill out a survey;
- Participate in (sign up to) any contest, promotional activity, giveaway, events, education, career, partnership offers;
- Communicate with our support service, give us feedback (for example, when you communicate with us by customer support form, e-mail, phone, mail or otherwise).
- Proof of identity in the form of a photo (which will be in the form of a "selfie" in an approved format);
- Date and place of birth (if you are an individual);
- Date and place of registration or registration (if you are a legal entity) (Please note: using the Website, you agree not to hide your real location. You agree not to use a VPN, proxy, tor browser or other methods of hiding your real location);
- Primary citizenship;
- Email address;
- Residential address;
- Confirmation of the current residential address or confirmation of the current address of a registered legal entity (for example, a bank statement, electricity or water bill issued within the last three months);
- Phone number;
- Information about your wallet(s) that you have;
- The nature or the origin of funds for the purchase of the Services and other data;
- Other data, documents and/or information necessary for compliance with the applicable AML/CFT laws and regulations.
We may also collect technical data about your equipment, browser features, browsing actions and patterns. For example, like many websites, at the Website and Services we use "cookies" and other similar tools and identifiers for analytics and marketing (like web beacons and pixels), and we obtain certain types of information when you access our Website and/or our Services (access log records such as date, IP address, user agent). However, aggregated data is not considered personal data, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
We may also receive information about you from other sources (such as public databases, marketing partners and other third parties) and add it to our account information (this concerns technical data from the following parties: analytics providers such as Google; advertising networks; and search information providers).
In accordance with the GDPR, we will inform you about the source of information and the type of information we have collected about you within a reasonable period after obtaining the personal data, but at the latest within a month.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), unless it is explicitly necessary for the Services we provide, and you have given your explicit consent. Nor do we collect any information about your criminal convictions and offences.
If we need to process special categories of personal data, we will provide you with a clear justification and obtain your explicit consent before processing such data in accordance with Article 9 of the GDPR.
5. LEGAL BASIS FOR USING YOUR PERSONAL DATA
We will use your personal data only in cases where it is permitted by law. In accordance with Article 6 of the GDPR, we will use your personal data if one of the following legal grounds applies:
- Your consent: We may process your data when you consented for the use of such data by us.
- Legitimate Interests: We may process your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override them. For instance, for provision of Website and Services to you, for the development of business, to procure compliance with our terms and policies. We can also conduct KYC of each user to counter money laundering and terrorist financing.
- Legal obligation: Where we need to comply with a legal or regulatory obligation (for example, to comply with applicable law, governmental requests, a judicial proceeding, court order, legal process, and enforcement requirements). We may also disclose your information where it is necessary to investigate, prevent or take action regarding potential or suspected fraud, illegal activities, and situations involving potential threats to safety.
- Performance of contract: Our processing is necessary for the performance of a contract to which you as a data subject is party or in order to take steps at your request prior to entering into a contract with us.
(a) Establish or intend to establish business relations with;
(b) Undertake or intend to make any transaction.
We undertake to take reasonable measures to verify the identity of the beneficial owners (UBO) of legal entity, including the main investors and/or controllers of the legal entity, or, if the legal entity is a fund, a party that acts as a fund manager.
Our Website uses technologies of our Third-Party Service Providers to help us recognize your device and understand how you use our Website so that we can improve our products and/or services to reflect your interests and serve you advertisements about our products and/or services that are likely to be of more interest to you.
We also utilise services, which may include the collection of hashed identifiers derived from email addresses for cross-device tracking and targeted advertising purposes. By using our services, you acknowledge and consent to this data processing. We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers.
6. PURPOSE OF COLLECTING AND PROCESSING YOUR PERSONAL DATA
We collect and process your personal data for the following purposes:
- To comply with anti-money laundering and counter-terrorism financing regulations (“AML/CFT laws”);
- To ensure the security and prevent fraud, unauthorised access, and other illegal activities;
- To meet other legal and regulatory requirements applicable to our business;
- To respond to requests from law enforcement and regulatory authorities;
- To verify your identity and provide you with our Services;
- To communicate with you about our Services;
- To provide customer support and respond to your inquiries;
- To monitor, analyse, and improve our Services and website performance;
- To send you promotional materials and updates about our services, provided you have given us your consent to do so.
If we need to use your personal data for a purpose not related to the purposes stipulated here, we will notify you and we will explain the legal basis which allows us to do so.
7. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in this Privacy Policy.
Business Transfers. Third Parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
Affiliates. We may share your information with our affiliates (including parties that we control, controlled by or under common control with us). We require all third parties to respect the security of your personal data and to treat it in accordance with the law and this Privacy Policy. We do not allow our third-party service providers to use your personal data for their own purposes, share it with third parties and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in providing our Services. These third parties are contractually obligated to use your data solely for the purposes specified by us and to protect your personal data in accordance with this Privacy Policy and applicable data protection laws. We require all third-party service providers to implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data and to notify us immediately in case of any data breaches or security incidents. You have the right to obtain information regarding the third-party service providers with whom we share your personal data, as well as the specific data that these third parties process. For these purposes, please send your requests to our DPO to the following e-mail address: info@vertex-cards.com, and our DPO will provide you with all the necessary information in accordance with this Privacy Policy.
8. INTERNATIONAL TRANSFERS
Please note that your information may be transferred, stored and processed by us and by those third parties with whom we may share your information in various countries, including outside the EU/EEA.
We will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable laws and require all our contractors to follow the same rules when processing your personal data. Moreover, we also take into account the best industry standards for securing your data processing.
If we transfer your personal data outside the EU/EEA, Switzerland, or the UK, we ensure that appropriate safeguards are in place to protect your personal data. These safeguards will include:
- Standard Contractual Clauses (SCCs): We use standard data protection clauses approved by the European Commission.
- Adequacy Decisions: We transfer your data to countries that have been recognized by the European Commission as providing an adequate level of data protection.
We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, please remember that the transmission of data over the Internet (including e-mail) is never completely secure. Therefore, while we use appropriate measures to try to protect your personal data, we cannot guarantee the security of the data transmitted to us or by us. You must access the Website and Services and/or otherwise transmit your data in a secure environment.
10. DATA RETENTION
We will only retain your personal data for as long as is necessary to achieve the purposes for which we collected it, unless a longer retention period is required or permitted by law (for example, any legal, accounting or reporting requirements).
When we do not have an ongoing legitimate business need to process your personal information, we will either delete it or anonymize it, or, if this is not possible (for example, if your data is stored in backup systems), we will securely store it until it is deleted.
If in some circumstances we anonymize your personal data (so that they can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice.
11. YOUR LEGAL RIGHTS
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
As a data subject under GDPR, you have the following rights:
- Right to Access: You have the right to request access to your personal data.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: You have the right to request the restriction of processing your personal data under certain conditions.
- Right to Data Portability: You have the right to request the transfer of your personal data to another organisation, or directly to you, under certain conditions.
- Right to Object: You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing purposes.
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects you.
If we are relying on your consent to process your personal data you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain services.
We will inform you about it when you withdraw your consent. Please note that under certain circumstances it may be lawful for us to continue processing your information even if you have withdrawn your consent if one of the other legal grounds applies. No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection. The contact details to the Office are as follows:
Office address:
Kypranoros 15, Nicosia 1061, Cyprus
Postal address
P.O. Box 23378, 1682 Nicosia, Cyprus
Tel +357 22818456
Fax +357 22304565
Email: commissionerdataprotection.gov.cy
Website: https://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/home_el/home_el?opendocument
12. THIRD-PARTY LINKS
The Website, Services and means of Voluntary provision of data may include links to third-party websites and services, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and services and are not responsible for their privacy statements. When you leave the Website and/or Services and/or use means of Voluntary provision of data ran/built on or hosted by third-party services, we encourage you to read the privacy Policy of every third-party website and service you visit.
13. COOKIES
We may use cookies and similar tracking technologies (like web beacons and pixels) to access and store information.
Cookies are files placed on your computer by certain websites that you visit or emails that you open. Using the Website, you consent to our use of cookies to collect and use your personal data in order to collect data about the use of the website, as well as to provide you with a personalised and more convenient online interaction.
We use cookies to enhance your experience, personalise content, analyse site traffic, and provide social media features. Cookies help us understand how you interact with our website, allowing us to improve its functionality. Cookies make it easier for you to navigate our website and help to remember the preferences of your language and country.
We can place cookies and other similar technology on your device, including mobile device, in accordance with your preferences set on our cookie preference. Depending on your settings in our cookie consent on your mobile device, the following information may be collected through cookies or similar technology: your unique device identifier, mobile device IP address, information about your device’s operating system, mobile carrier and your location information (to the extent permissible under applicable law).
The personal data we collect may include information about how you use our website, your choice of Internet browser, the type of device from which you access our website, and where you are in the world in accordance with applicable laws. If any information we collect through cookies qualifies as personal data, our Privacy Policy applies to the collection and use of such personal data.
This Privacy Policy provides clarity on how and why cookies are used, the types of cookies implemented, and user options for managing cookies. VERTEX closely follows the developments in the Privacy-related laws and regulations. When we make any changes, we will update this Privacy Policy accordingly. You can always find the latest version on our website.
13.1. WHAT ARE COOKIES
Cookies are small text files that are stored on your device when you visit websites. They help websites remember your actions and preferences over time. Cookies store information about the user’s visit, which may include content viewed, language preference, time and duration of each visit and advertisement accessed.
Cookies are unique to your browser, device or account. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. The time until expiration of the cookie is referred to as the retention period. VERTEX sets specific retention periods for each cookie type depending on its functions.
13.2. HOW WE USE COOKIES
We use cookies and similar tracking technologies (such as web beacons and pixels) to access and store information when you use our website, enhance your experience, personalise content, analyse website traffic, and provide social media features. Cookies help us understand how you interact with our website, enabling us to improve its functionality and provide a personalised and convenient online interaction.
You can manage your cookie settings using our cookie banner when you first visit our website or sign up for our Services. In addition, your web browsers allow you to manage cookies using their settings. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
We collect and use cookies on our website for the following purposes:
- Necessary Cookies:
- Enable basic features like page navigation and access to secure areas;
- Balance website traffic to ensure that all our users can enjoy consistent and reliable access;
- Limit traffic to key sections of our website to maintain stable performance;
- Maintain our users’ consent to our Terms of Use and Privacy Policy;
- Please note: the website cannot function properly without these cookies, as they are essential for the functioning of our website. Placing such cookies does not require your consent. Other cookies are only activated after you provide your consent via our cookie banner. The majority of cookies are activated upon your consent.
- Preferences Cookies:
- Remember information that changes the way the website behaves or looks, such as your preferred language or region.
- Remember the preferences of your language and country.
- Statistics Cookies:
- Collect statistical data to understand how you navigate our website.
- Understand, improve, and research products, features, and services, including to create logs and record when you access our websites and Services from different devices.
- Include feedback on your satisfaction through surveys and anonymous data collection for website improvements.
- Collect statistics about how you move and make transactions on our website,
- Collect feedback on your satisfaction through surveys;
- Get information about how you navigate and make transactions on our website, so that improvements can be made.
- Targeting Cookies:
- Provide you with relevant ads based on your interests;
- Conduct online behavioural advertising (interest-based advertising);
- Allow our website to serve different versions of the page for marketing purposes;
- Allow us and/or third parties to display relevant messages and/or advertisements that offer a selection of products based on your browsing behaviour on our website and some other websites.
Please note: You can change your cookie preferences or withdraw your consent at any time by adjusting your browser settings or using the opt-out options provided on our Website. To opt-out of non-necessary cookies, you can adjust your browser settings or use the opt-out options provided in our cookie banner. To unsubscribe from promotional communications, you can click the “unsubscribe” link in any email we send you or contact us directly.
13.3. WHAT COOKIES DO WE COLLECT AND HOW DO THEY WORK FOR US
The Cookie banner, placed on our Website, works only on the basis of “Gtag” (Google tag).
Google tag is connected to our Website, checks your consent and only afterwards begins to collect your cookies.
Google Analytics, Google Ads and other integrations start working only in case of transfer of your consent based on necessary parameters.
More details about technical implementation procedure you can find at the following link: https://developers.google.com/tag-platform/security/concepts/consent-mode
The mapping of cookies are as follows:
1. necessary:
- security_storage
- functionality_storage
- analytics_storage
- ad_storage
- ad_user_data
- ad_personalization
13.4. WHO MANAGES THE COOKIES PLACED ON YOUR COMPUTER OR DEVICE
Cookies placed on your computer or device may be first-party or third-party Cookies.
First-party Cookies are sent to your computer or device from a computer or domain that is managed by VERTEX.
Third-party Cookies are sent to your computer or device from a computer or domain that may or may not be managed by VERTEX. In these cases, a third party will process the data obtained by the Cookies.
Please note: We do not share cookies with any third party, and we do not collect any personalised information, unless otherwise provided in this Privacy Policy. Any communications with third-party services (including advertising networks) are communicated through Google data.
13.5. HOW PERSONAL DATA COLLECTION TAKES PLACE
The personal data we collect through Cookies may include information about how you use our website, your choice of internet browser, the type of device from which you access our website, and your geographic location.
All location data will be anonymous. The location of individual users will not be tracked in an identifiable way.
13.6. RETENTION PERIOD
We use cookies with varying retention periods on our website. The specific retention periods for each type of cookie are as follows:
- Necessary Cookies:
- Session Cookies: These are temporary and last only while your browser is open. They are automatically deleted when you close your browser.
- Persistent Cookies: These cookies remain on your device for up to 12 months to remember your preferences and settings. They are activated each time you visit the website that created that particular cookie.
- Preferences Cookies: These cookies store your preferences (such as language or region) and remain on your device for up to 24 months to provide you with a consistent experience.
- Statistics Cookies: These cookies help us understand how you use our website and can remain on your device for up to 24 months for analytical purposes.
- Targeting Cookies: These cookies track your browsing habits to deliver personalised advertising and have a retention period of up to 12 months.
We implemented enhanced measures to safeguard its users’ data. This Privacy Policy ensures that user’s privacy and security remain our top priorities.
We understand the importance of safeguarding the user’s data and ensuring its privacy. In the course of its operations, we want to reassure you that all user data collected by our services is anonymized, ensuring that no personally identifiable information is disclosed to the extent permitted by applicable laws. We committed to maintaining the privacy and confidentiality of our user’s information.
13.8. ONLINE BEHAVIOURAL ADVERTISING
Online behavioural advertising is also known as interest-based advertising. It is a way of serving advertisements that are more relevant to your interests on websites visited by you.
Shared interests are grouped together based on your previous web browsing activity. This allows us to display advertising that is relevant and useful to you.
Advertising can also be delivered to you based on the website content you’ve just been viewing. This is called retargeting.
When you visit our website and navigate to other websites, we may leverage the cookies we have in place and our partnerships with online advertisers and social media networks in order to serve you with targeted advertising and/or to limit the number of times you see a particular advertisement.
We collect the following information about you for such purposes: IP address or other unique identifiers, mobile carrier, time zone setting, operating system and platform.
You may opt out of the use of cookies if you do not want to be retargeted or your advertising to be tailored.
Please note: Opting out, however, does not mean that you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer serve you advertising that is tailored to your web preferences and usage patterns. You may instead see more advertising that is not as relevant to your preferences.
13.9. OUR PARTNERSHIP WITH ADVERTISING NETWORKS
We only share your data with advertising networks in the strictest confidence for the unique purpose of serving more relevant advertising.
We have established standards to ensure that you'll only be served appropriate advertising.
You may opt out of such advertising from the advertising networks at any time by visiting their websites or referring to the section titled "Managing cookie preferences".
13.10. MANAGING COOKIE PREFERENCES
You may refuse to accept cookies by changing the settings of your Internet browser. You can also choose to accept only necessary cookies or accept all cookies on our website. If you do not want cookies to be placed on your device, you can control this through your browser’s settings.
Please note that if you disable or refuse cookies, some parts of the website or services may become inaccessible or not function properly.
Please note that if you delete your cookies, we won’t be able to know that you have opted out of behavioural advertising on our website; recognize that you have agreed to our Terms of Use and Privacy Policy; or remember your language and country preferences. This means that banners from our third-party websites will appear. You will need to accept the use of cookies and provide other cookie-related information again.
13.11. BROWSER SETTINGS
You may block, restrict, disable, or delete Cookies through your browser’s setting. However, if you use your browser settings to block all Cookies, you may not be able to access all or parts of our Website. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
13.12. THIRD PARTY TOOLS
You may also use third party cookie management tools to manage Cookies. Please note VERTEX does not provide or support third party cookie management tools, unless otherwise provided in this Privacy Policy.
13.13. CLICKSTREAM DATA
A clickstream records which parts of a website you click on when you use it. We may collect clickstream data when you use our website and track referrals from other websites to improve your online experience with us. This data will not be stored as part of your customer record, and will only be used for statistical analyses.
13.14. CONTACT US
If you have any questions about our use of cookies, please contact us at info@vertex-cards.com.
14. DATA USAGE AND SHARING CLARITY
We collect and process personal data for specific purposes, such as providing our services, conducting AML/KYC checks, performing contracts and complying with legal obligations. This may include information such as your identity, contact details, and browsing behaviour. We may share this information with third-party service providers and affiliates strictly for the purposes outlined in this Privacy Policy.
15. CONTACT US
If you have any other questions, comments or requests about this Privacy Policy or the handling of your personal data by us, email us at: info@vertex-cards.com.